The test's maker, Acu-Gen BioLabs, has now retracted the offer of a double-money-back guarantee, and a 100% guarantee is now offered instead on the BabyGenderMentor.com and PregnancyStore.com Web sites. PregnancyStore, the online retailer for the gender test, indicates that Baby Gender Mentor is currently "out of stock". (Perhaps until new orange boxes can be printed without the 200% warranty.)
While a money-back refund is usually a mark of a legitimate product, in a gender prediction or gender selection product it's highly suspect -- because the seller is assured of getting at least half the results correct.
While Acu-Gen formerly "stood behind" a 200% guarantee of the Baby Gender Mentor's accuracy, customer complaints about wrong test results, and the company's refusal to make good on the promised refund, have caused the Better Business Bureau to give Acu-Gen BioLabs an unsatisfactory rating.
Acu-Gen Biolab, Inc. has a pattern of complaints concerning advertising issues. Consumers state that the company promises a 99.9% accurate test result for the gender of their unborn child or a 200% guaranteed refund. Consumers state that the test result is often inaccurate. Consumers state that when they contact the company for a 200% refund... the company still does not provide the consumer with the guaranteed refund.
On 03/13/06 the Better Business Bureau wrote to Acu-Gen Biolab, Inc. and asked them to substantiate the following claims made on the company's website: We Guarantee that all test results will be absolutely 99.9% accurate, explanation of the company's 200% guarantee, Unsurpassed Accuracy, Unrivaled Earliness, Uncompromised Promptness, Undoubted Privacy and Totally Safe. As of 03/28/06 the company has not responded to the Better Business Bureau's request for substantiation or modification of the questioned advertising claims.
Update: The BabyGenderMentor.com Web site has also stopped selling Baby Gender Mentor.